1. Introduction

Elmeeda ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fleet maintenance coordination platform and related services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and job title when you sign up for our waitlist or create an account.
Fleet Data: Vehicle information, maintenance records, repair shop communications, and warranty claim data that you provide to use our services.
Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.
Communication Data: Records of calls, emails, and other communications made through our platform with repair shops and service providers.

3. How We Use Your Information

We use the collected information for:

Providing and improving our AI-powered breakdown coordination services
Coordinating maintenance appointments with repair shops on your behalf
Processing warranty claims and recovery
Sending service updates, newsletters, and promotional communications (with your consent)
Analyzing usage patterns to improve our platform
Complying with legal obligations

4. Information Sharing

We may share your information with:

Service Providers: Repair shops and service centers to coordinate maintenance on your behalf.
Third-Party Services: Cloud hosting providers, analytics services, and communication platforms that help us operate our services.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

8. Google API Limited Use Disclosure

Elmeeda's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

What Gmail Data We Access

When you connect your Gmail account, Elmeeda may read and process:

Invoices and billing documents from repair shops and service providers
Dispatch communications and scheduling confirmations
Compliance documents such as certificates of insurance, permits, and inspection reports
Financial records related to fleet maintenance and warranty claims

Why We Access Gmail Data

We access Gmail data strictly for the following purposes:

Invoice Processing: To automatically extract and organize billing information from repair shops
Dispatch Communication Automation: To track and respond to maintenance scheduling communications
Compliance Document Extraction: To identify and store required regulatory documents
Financial Record Management: To support warranty claim recovery and expense tracking

Data Security

All Gmail data is encrypted in transit using TLS and encrypted at rest using AES-256 encryption. We do not sell, share, or use Gmail data for advertising purposes.

Data Retention

Gmail data is retained only while you maintain an active Elmeeda account. Data is automatically deleted within 30 days of account closure.

How to Delete Your Data

You can request deletion of your Gmail data at any time by:

Disconnecting your Gmail account from Elmeeda settings
Emailing us at privacy@elmeeda.com with a deletion request
Deleting your Elmeeda account entirely

Upon receiving a deletion request, we will remove all Gmail-related data within 30 days and provide confirmation via email.

9. Cookies and Tracking

We use cookies and similar tracking technologies to analyze trends, administer the website, and gather demographic information. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@elmeeda.com
Website: https://elmeeda.com